Our goal is 100% customer satisfaction. Please reach out to oracle@golemgames.co for help with your order. Allow 1 business day for response.
Return Policy
1. For purchases made with fiat currency (USD, EURO etc), customer has 10 calendar days upon confirmed delivery of the item to initiate a return. Customer is responsible for return shipping, and once the item is received back, a refund will be granted in full to the original payment method, including any shipping costs. Used games and consoles, and all other used items, are final sale and can only be returned within 10 days for store credit if not functioning properly or in advertised condition.
2. For purchases made with cryptocurrency, instead a store credit will be provided for the USD equivalent subtotal at time of purchase. This is due to the high volatility of cryptocurrency.
3. If item is not received in condition at time of sale, damages/cleaning/repair fees may be assessed from the refund amount, at the sole discretion of Golem Games. If you are uncertain if you want to keep an item during the 10-day return window, please take good care of it so we can find it a new home!
Thanks for shopping at Golem Games. We pride ourselves on carrying only the finest collectibles, and providing a convenient, hassle-free experience. Cheers!